Fireflies.ai vs Otter.ai

An in-depth comparison of two AI writing tools — features, pricing, and which one to choose.

Last updated: March 1, 2026

Fireflies.ai

AI notetaker that records, transcribes, and analyzes your meetings

4.4(189 reviews)

freemium

Otter.ai

AI meeting assistant that records, transcribes, and summarizes conversations

4.5(312 reviews)

freemium

Our Verdict

Fireflies.ai has better CRM integrations and action item extraction, making it ideal for sales teams. Otter.ai offers a cleaner interface and better live transcription accuracy. Teams using Salesforce or HubSpot should choose Fireflies; individual users prefer Otter.

Quick Comparison

Metric	Fireflies.ai	Otter.ai
Rating	4.4 / 5 4.4	4.5 / 5 4.5
Reviews	189	312More Reviews
Pricing	From $18/mo	From $16.99/mo
Users	5K+	10K+
Category	Meeting & Transcription	Meeting & Transcription
Released	2019	2016

Key Features

Fireflies.ai

AI notetaker that automatically joins and transcribes meetings across all platforms
Smart Search: full-text search across all transcripts using keywords, topics, or dates
AI meeting summary with agenda items, action points, and sentiment analysis
Conversation intelligence: tracks talk-time ratios, question count, and engagement metrics
CRM integration: auto-creates call notes in Salesforce, HubSpot, and 10+ CRM systems
Soundbite creator for clipping and sharing specific meeting moments via link
Zapier and Make integration for custom automation of post-meeting data workflows
Meeting analytics dashboard with trend reports across team and individual performance

Otter.ai

Real-time meeting transcription with speaker identification for Zoom, Meet, and Teams
OtterPilot AI agent that joins meetings automatically and records without host intervention
AI-generated meeting summary with action items and key decisions extracted automatically
Live transcript view shared with all participants during the meeting in real time
Otter AI Chat: ask questions about any meeting transcript and get instant answers
Automated slide capture: syncs speaker screen shares with transcript timestamps
Team workspace with searchable transcription archive across all organizational meetings
Custom vocabulary training for industry-specific terminology and proper noun accuracy

Pros & Cons

Fireflies.ai

Pros

CRM auto-logging saves sales teams 30+ minutes of manual data entry per call
Conversation intelligence provides coaching data unavailable in basic transcription tools
Smart Search makes months of meeting archives instantly queryable by any team member
Soundbite sharing allows asynchronous meeting highlights without requiring full recording
Free plan includes 800 minutes/month — the most generous free tier in the category

Cons

Transcription accuracy is slightly lower than Otter.ai for heavy accent environments
Advanced analytics and CRM integrations require Business plan at $19/month per seat
AI sentiment analysis can misread sarcasm or culturally specific communication styles

Otter.ai

Pros

OtterPilot joins and transcribes meetings automatically — no manual recording needed
Real-time transcript sharing creates a live note-taking experience for all attendees
Otter Chat enables querying months of past meeting transcripts conversationally
Custom vocabulary significantly improves accuracy for technical and specialized industries
Free plan includes 300 minutes/month of transcription — sufficient for casual users

Cons

Transcription accuracy drops noticeably with heavy accents or noisy meeting environments
Free plan limits meetings to 30 minutes per session — insufficient for long calls
Speaker identification occasionally misassigns dialogue in multi-speaker meetings

Best For

Fireflies.ai

Sales teams documenting client calls for CRMRemote teams that run many recurring meetingsManagers tracking team conversation patternsCustomer success teams reviewing support callsEnterprises needing institutional knowledge capture

Otter.ai

Remote teams with frequent video meetingsPodcasters converting interviews to textContent creators repurposing audio to blog postsSales teams capturing client call notesStudents recording lectures and seminars

Pricing Plans

Fireflies.ai

Free$0/monthly

For individuals getting started

Pro$18/monthly

Per seat, billed annually

Business$29/monthly

Per seat, for growing teams

Otter.ai

Basic$0/monthly

Free for individuals

Pro$16.99/monthly

For individuals who need more

Business$30/monthly

Per user, for teams

Related Comparisons

Descript vs Otter.ai

Full review

Fireflies.ai

Full review

Otter.ai

Metric

Fireflies.ai

Otter.ai

Rating

4.4 / 5

4.4

4.5 / 5

4.5

Reviews

189

312More Reviews

Pricing

From $18/mo

From $16.99/mo

Users

5K+

10K+

Fireflies.ai

AI notetaker that automatically joins and transcribes meetings across all platforms
Smart Search: full-text search across all transcripts using keywords, topics, or dates
AI meeting summary with agenda items, action points, and sentiment analysis
Conversation intelligence: tracks talk-time ratios, question count, and engagement metrics
CRM integration: auto-creates call notes in Salesforce, HubSpot, and 10+ CRM systems
Soundbite creator for clipping and sharing specific meeting moments via link
Zapier and Make integration for custom automation of post-meeting data workflows
Meeting analytics dashboard with trend reports across team and individual performance

Otter.ai

Real-time meeting transcription with speaker identification for Zoom, Meet, and Teams
OtterPilot AI agent that joins meetings automatically and records without host intervention
AI-generated meeting summary with action items and key decisions extracted automatically
Live transcript view shared with all participants during the meeting in real time
Otter AI Chat: ask questions about any meeting transcript and get instant answers
Automated slide capture: syncs speaker screen shares with transcript timestamps
Team workspace with searchable transcription archive across all organizational meetings
Custom vocabulary training for industry-specific terminology and proper noun accuracy

Pros & Cons

Fireflies.ai

Pros

CRM auto-logging saves sales teams 30+ minutes of manual data entry per call
Conversation intelligence provides coaching data unavailable in basic transcription tools
Smart Search makes months of meeting archives instantly queryable by any team member
Soundbite sharing allows asynchronous meeting highlights without requiring full recording
Free plan includes 800 minutes/month — the most generous free tier in the category

Cons

Transcription accuracy is slightly lower than Otter.ai for heavy accent environments
Advanced analytics and CRM integrations require Business plan at $19/month per seat
AI sentiment analysis can misread sarcasm or culturally specific communication styles

Otter.ai

Pros

OtterPilot joins and transcribes meetings automatically — no manual recording needed
Real-time transcript sharing creates a live note-taking experience for all attendees
Otter Chat enables querying months of past meeting transcripts conversationally
Custom vocabulary significantly improves accuracy for technical and specialized industries
Free plan includes 300 minutes/month of transcription — sufficient for casual users

Cons

Transcription accuracy drops noticeably with heavy accents or noisy meeting environments
Free plan limits meetings to 30 minutes per session — insufficient for long calls
Speaker identification occasionally misassigns dialogue in multi-speaker meetings

Best For